Billing FAQ’s

We’re here to help

Do you have additional questions about your Laurelhurst Electric Cooperative bill or online account? Let’s see if we can answer your question.

Can I view my bill and make a payment online?

Yes. If you have not registered on our new Self Service system, it will be necessary to complete account registration even if you had a login with our previous view/pay bill website. It will be necessary to enter the last name on your bill, account number, and service address zip code.

Can I have multiple logins linked to the same account?

No. Only one email address can be linked to an account online. It is possible to register a courtesy email address to receive electronic bill notifications online in the Update Account Information screen found in the My Profile tab.

What if I forgot my password?

On the Account Login page, please select Forgot Password and enter your email address. A temporary password will be sent to your registered email address.

Can I cancel a payment I just made online?

Yes, but not online. All requests for online payment cancellation must be received before 5 p.m. on the same day payment was made by contacting our Service Representative. Business hours are Monday through Friday from 8 a.m. to 5 p.m., except on holidays.