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Power outages occur for various reasons around the our service area. Outages may be caused by:
Storms
Car accidents
Dig-ins
Fallen trees
Other reasons
In Most Cases, an Outage Affects Very Few Members & is Repaired Within Hours
When widespread outages occur because of storms or high winds, our personnel respond as quickly as possible. The Co-op’s computerized outage system:
- Tracks customer calls (which provides the data for our Outage Map)
- Dispatches service crews to the affected area
While speed and efficiency are important, our employees are instructed to maintain safety standards as they work to restore power to customers.
Outage Restoration
Our outage restoration policy is to make repairs that will restore service to the most people in the least amount of time.
First
Transmission lines and substations are repaired
Next
Distribution lines feed neighborhoods
Finally
Tap lines and individual service lines are repaired to restore power to members who may still be without electricity
We rely on you — our members — to call to report an outage; your call helps us determine the cause and location of an outage. Call our automated system at (913) 596-1000 to report an outage.
If you spot a downed power line, consider it energized and dangerous. Please stay clear of any downed lines, and call us immediately at (913) 596-1000.
If you use a portable generator during an outage, please operate it safely. Visit our page on Generator Safety for more information.